All AI News for Customer Support
Follow AI news about smarter customer support systems, automated service bots, and personalized solutions. Boost customer satisfaction, streamline workflows, and future-proof your career.
Salesforce Agentforce hits $800 million ARR as enterprise adoption accelerates
Consumers find AI customer service chatbots more likely to deflect than resolve problems
Salesforce adds 30 AI capabilities to Slackbot in push to make it a central hub for work
Salesforce adds 30 AI capabilities to Slackbot in push to make it a central hub for work
Fortune Global Limited launches Fortuna AI customer service platform for e-commerce merchants
Bank customers grow more comfortable with AI but still want human oversight, TD Bank survey finds
Bank customers grow more comfortable with AI but still want human oversight, TD Bank survey finds
LHV Bank tests agentic AI with Gradient Labs for email customer support
LHV Bank tests agentic AI with Gradient Labs for email customer support
Half of customers resolve issues without human help but 57% still find AI support frustrating, survey finds
Half of customers resolve issues without human help but 57% still find AI support frustrating, survey finds
Acclaim launches voice AI platform for regulated industries in U.S. with $34 million in Series A funding
Field service firms use AI to cut admin work and free technicians for repairs
South Korean companies cut costs with AI call centers but most customers prefer human agents
LHV Bank tests agentic AI for customer email support with Gradient Labs
AI translation growth raises new quality and governance risks for global organizations
BFSI, telecom and retail sectors adopt voice AI for hands-free interaction
Zendesk completes Forethought acquisition to expand autonomous AI agent capabilities
Stanford researchers quantify harm caused by sycophantic AI chatbots
Agentic AI delivers ROI for customer service teams, Deloitte Digital finds
Most customer service teams run AI as isolated tools rather than coordinated systems, Typewise report finds
Sierra launches self-service tool that lets businesses build AI customer service agents in plain English
Voice AI agents market set to grow from $2.4 billion to $47.5 billion by 2034
ElevenLabs and IBM integrate voice AI into watsonx Orchestrate for enterprise agents
Salesforce launches Agentforce Contact Center to unify AI agents, voice and CRM data
Most consumers prefer AI customer service but only 24% say their issue was fully resolved by AI, Ada study finds
ROI CX Solutions expands AI tools for contact centers to reduce agent burnout and improve response times
Notch deploys AI agents for regulated customer support with safety guardrails
Oregon passes AI chatbot bill giving users right to sue over safety violations
Uber and Rivian plan 50,000 autonomous robotaxis by 2031, but customer trust concerns remain
KeyBank warns customers about AI-powered imposter scams using voice cloning and deepfake video
Meta replaces third-party human moderators with AI systems on Facebook and Instagram
AT&T launches AI app to cut support costs and boost customer upselling
AI translation services market set to grow from $5.18 billion to $50.69 billion by 2035
Financial firms use generative AI to speed claims review and improve customer service
Aurora Mobile's EngageLab showcases AI customer engagement platform at Hong Kong MarketingPulse 2026
Sears Home Services exposes 3.7 million customer records through unsecured AI chatbot databases
FCC call center proposal could push companies toward AI rather than US jobs, AnswerConnect warns
Alibaba launches enterprise AI agent platform as competition intensifies in China
Anthropic study finds over 70% of customer service tasks automatable by AI
Corporate AI chatbots use emotional manipulation tactics to discourage customers from claiming refunds
Programmers and customer service are most exposed as AI automates tasks, Anthropic finds
Agora launches voice AI agents for real-time, low-latency customer conversations at enterprise scale
When the Middle East Airspace Closed, Travel Companies Turned to People, Not AI
AI for Customer Service: Faster Support, Fewer Complaints, Happier Customers
From chat to checkout: LINE's AI agents help small merchants sell in-app
Can SoundHound's Agentic AI Put Growth Back in Gear?
University of Huddersfield and Woodcock & Wilson join forces on AI to deliver 24/7 customer support and smarter staff training
Salesforce (CRM) pops 3% on Agentforce Contact Center buzz and AI roadmap optimism
Zendesk to acquire Forethought to boost self-learning AI agents for customer support
Zendesk snaps up Forethought in a bold push for autonomous customer service
AI Customer Support Agents Market Set to Hit $126.82B by 2035 as LLMs and Multimodal Tech Drive Proactive, 24/7 Service
RingCentral AIR Pro Debuts at Enterprise Connect: Voice-First AI Agents That Resolve Issues and Execute Tasks Across Channels
From Scripted Bots to Smart Conversations: AI That Solves, Sells, and Supports
Salesforce's Agentforce Contact Center unifies AI voice and CRM for faster, context-aware support
Silverback AI Chatbot Updates Assistant To Deliver Structured Support, Smarter Answers, And Clear Escalations
Why UK businesses are switching to AI contact centre platforms that unify voice, chat and digital
From AI Risks to NPS Rethinks: Inside CMSWire's Marketing & CX Leadership Hub for CMOs
ChatRAG debuts AI support agent that learns your docs and answers customers instantly
14.ai Launches Human-Managed AI Support Agency With One-Day Setup and Multichannel Automation
Singtel and Sierra Launch Singlish-Savvy AI Agents, Solving 70,000 Cases in Six Weeks
Stuck on Hold: Australians Lose 113 Million Hours as AI Falls Short
Tech Mahindra and Microsoft launch ontology-driven agentic AI to unify telecom data and automate operations
Which Jobs Overlap Most With AI? MIT, Microsoft, and Anthropic Map Risks and Upskilling Paths
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